45% Increase in Call Retention at a customer service/collection company and improvement in service availability. - 2CX
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45% Increase in Call Retention at a customer service/collection company and improvement in service availability.

See how 2CX solutions helped automate processes in a customer service and collections operation.

Challenge: Automate a customer service and collections operation, aiming to achieve satisfactory results in interactions with customers. Promote continuous improvements through a platform that enables the management of information about operations.

Soluções utilizadas:

IVR

Omnichannel

Resultados obtidos

45%

in customer retention

Increased

service availability

Expect

more payments


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