The customer service management in educational companies handles numerous student service requests on a wide range of topics, through different channels. It needs to provide prompt contact to mitigate phone waiting queues and reduce bottlenecks in the call center.

Keep up with your students’ demands 2CX solutions are developed with optimized customer service flow, structured processes, and a focus on the student-company experience and relationship. Offer multiple contact channels, self-service options, and increase student

2CX Benefits at Educational Institutions

Provide customer service on WhatsApp, Instagram, Messenger, Telegram, Email, and other platforms

Easily manage indicators

24/7 Service Availability

Reduce operational costs

Custom scripts journeys

Keep the history in a single platform.

Enhance the student experience

How 2CX solutions work in the education sector