The Collections department must address growing customer demands while also adapting to new business models and services. This includes managing customer and vendor relationships, providing customer service, and collecting payments.

2CX offers an extensive portfolio of solutions to streamline the negotiation process with customers, ensuring smooth collections and effective communication. This helps to avoid awkward situations during collections, enables contact with the right person, and provides customer service across different channels. By doing so, it increases the rate of closed agreements while prioritizing the customer experience.

2CX benefits for Collection:

Design and implement optimal customer journeys for higher credit recovery

Customize journey flows even with high demand

Technology designed to enhance the relationship between company and customers

Track team performance, manage operations, and reduce costs through automation

Customize collection strategies to approach customers at the most suitable times

How 2CX solutions work in Collections