65% Increase in Call Retention at an Insurance Company - 2CX
Education

65% Increase in Call Retention at an Insurance Company

See how 2CX solutions helped a large insurance company significantly reduce the Average Wait Time (AWT) in their traditional call center staffed by human agents.

Challenge: Reducing the high Average Wait Time (aboveover 70%) and queues in a human call center, ensuring data security, for a large insurance company serving as a mediator between service providers and insured individuals

Soluções utilizadas:

IVR

CRM Tabulator

Digital Agents

Education

Resultados obtidos

100%

of calls answered

-50%

AWT

100%

Reduction in Service Provider Response Time


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