See how 2CX solutions helped a large insurance company significantly reduce the Average Wait Time (AWT) in their traditional call center staffed by human agents.
Challenge: Reducing the high Average Wait Time (aboveover 70%) and queues in a human call center, ensuring data security, for a large insurance company serving as a mediator between service providers and insured individuals
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YOUniversity is 2CX’s online corporate university, offering dynamic training sessions to inform, educate, and certify employees, managers, and partners. It aims to generate opportunities for your business and you as a professional.
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