Over 81% of consumers want self-service options
The 2CX self-service portal enhances customer convenience, freedom, and autonomy in resolving various issues. With this solution, customers have access to prompt assistance available 24/7.
The Portal’s continuous availability empowers customers with control over their interactions with the company, allowing them to choose the most suitable time to seek information or clarify doubts. This ensures convenience, freedom, and autonomy in customer contact.
Empower customers to address their routine requests and inquiries through self-service. It will liberate our human operators to tackle complex and demanding cases, delivering exceptional support where it’s truly needed.
The self-service portal maximizes results in operations related to:
Scale up your customer service and adapt to consumer behavior
Everything online, anytime and anywhere
Schedule a conversation today and achieve your goal
The omnichannel platform is ideal for integrating all the company’s channels, standardizing communication, and generating satisfaction in customer service.
Empower your employees, managers, and partners with the dynamic content of our Corporate University. Find training on our solutions and other materials about the world of customer service and customer experience.
